Terms and Conditions
Did you order the wrong light source or are you not satisfied with the product?
Then you can return it to us within 14 days after receipt. Under the conditions that the lamps have not been used and the packaging is still intact. The costs for returns are therefore at your expense. After 14 days, the purchase is final and you are the owner of the purchased items.
The personal information we ask from you will only be used to process your order as efficiently as possible. We respect and guarantee your privacy. Personal information will under no circumstances be given to third parties.
Right of withdrawal
You have the right to cancel your order up to 14 days after receipt without giving any reason.
You will then be credited with the full order amount excluding shipping costs.
The costs for return from your home to the webshop are for your own account.
If you exercise your right of withdrawal, the product with all delivered accessories and - if reasonably possible - in its original condition and packaging will be returned to the entrepreneur.
To exercise this right, please contact us at [email protected]
Packages damaged by opening will not be returned.
You must also ensure that the article is returned properly, so no address stickers on the original packaging.
All our transactions take place through Stichting Derdengelden so that you never run any risks.
1. WHO WE ARE
Lichtbronnen België BV (J.B. Truyensstraat 21, Eksel , Belgium) Wholesale of electrotechnical material. Pursuant to applicable legislation, including the General Data Protection Regulation of the European Union, we act as Processing Responsible Party when processing your Personal Data. We are therefore responsible for the use that is made of your Personal Data by us or on our behalf.
2. OUR COMMITMENT
The care for data privacy forms the basis of reliable business relationships between you and us. That's why we take your privacy in business activities on every channel of our webshops or in our branches very seriously.
This Privacy Statement explains how we collect and process your Personal Data.
We may update it from time to time and publish the new version on our website. This statement was last updated on 31-05-2018.
3. WHAT INFORMATION DO WE PROCESS
You provide us with some of your Personal Information when you communicate with us through our sales channels, for example, when you provide your information to create a customer account with Light sources or when you contact us with a question. We obtain some information by registering how you use our websites or applications, for example, using technologies such as cookies.
However, we will only process relevant information from you in order to provide you with the products or services you expect.
You have control over what Personal Information we process. When you are asked to provide Personal Information, you may refuse. However, if you choose not to provide Personal Information necessary to provide a product or service, we may not be able to provide that product or service.
Identification Information: your first and last name, gender, your signature.
Contact Information: your business email address, business mailing address, business telephone number, and other similar contact information, such as delivery address.
User account information: your account creation date, account number, username, account passwords, and security information used for authentication and account access.
Details of your agreement when entering into an agreement with us as a service provider/product provider or a customer: information required for our business relationship.
Financial Information: Information necessary to process your payment when you make purchases, such as your bank account details or credit card details. Credit card numbers, expiration date and the security code of your payment instrument are processed by our payment service providers. When you apply for credit, we collect your information to evaluate creditworthiness and credit thresholds with credit reference agencies.
Purchases: information about the offers you request, the orders you place and the purchases you make. If you have an account with us, we also keep information about your balance and any overdue payments.
Location data: information about location for delivery purposes and management of your contact details.
Your interactions with us: the content of messages, emails, letters or phone calls to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, telephone conversations may be listened to.